We want every Achevy customer to be completely satisfied with their purchase. If something is not right with your order, we’re here to help make it right.

RETURN ELIGIBILITY

You may request a return within 90 days of the delivery date.

Eligible returns may include:

  • Defective products
  • Non-defective products
  • New products
  • Slightly used products

Returned items must meet the conditions provided in the return instructions we send you after your request is reviewed.

HOW TO REQUEST A RETURN

1. Contact Us First

Before sending anything back, contact us at:

If your item is damaged, defective, or incorrect, please include clear photos and a short description of the issue.

2. Wait for Return Instructions

We’ll review your request and send you the appropriate return instructions.

Please do not send an item back until your return request has been reviewed and approved.

3. Return the Item

Once your return is approved, you may send the item back using a trackable and insured shipping method.

A valid tracking number is required so the shipment can be confirmed and monitored.

4. Available Return Methods

Depending on the return instructions provided, returns may be completed:

  • In store
  • At an approved drop-off location
  • By mail

REFUND PROCESS

Once your returned item is received, we will inspect it within 72 hours.

After the return has been approved following inspection:

  • Your refund will be processed within 7 business days
  • You will receive a full refund, including the original shipping and handling fees
  • Achevy does not charge restocking fees

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

WRONG, DAMAGED, OR DEFECTIVE ITEMS

If your order arrives damaged, defective, or you receive the wrong item, please contact us and include clear photos showing the issue.

In these cases, you do not need to return the item unless we specifically ask you to.

You may choose between:

  • A replacement item
  • A full refund

We’ll work with you to resolve the issue as quickly as possible.

NEED HELP?

If you have questions about a return or refund, please contact us:

📱 Phone: +1 (229) 466-1172

✉ Email: Contact@achevy.com

📍 Address: 120 E 5th St, Ocilla, GA 31774, USA