FAQ’s
Frequently Asked Questions
1. When will I receive my order? +
All orders from Achevy will be dispatched within 24 hours. Domestic deliveries will be delivered between 1-3 business days after shipping.
2. How do I track my order? +
The tracking link can be accessed from the shipping confirmation email you received, or you can enter your order number on the Order Status page on our website.
3. What payment methods do you accept? +
We accept Visa, Mastercard, American Express, and Discover. We currently don't accept prepaid gift cards.
4. Do you ship internationally? +
No, we currently only ship within the United States.
5. I entered the wrong shipping address. What now? +
Email Contact@achevy.com as soon as possible. We can update your shipping address if your order has not already been shipped.
6. I selected the wrong size or color. Can I change it? +
Contact us as soon as possible at Contact@achevy.com. If your order has not already been processed, we will do our best to update it.
7. My order says "Returned to Sender." What happens next? +
We will reship your order at no additional cost once we receive it back.
8. The website isn't loading properly. What should I do? +
Please email Contact@achevy.com with details about the issue you're experiencing.
9. I keep getting error messages when trying to order. +
Please contact our support team at Contact@achevy.com and include screenshots of the error so we can assist you faster.
10. What's your return policy? +
The return period for unused items in their original packaging is 30 days. For return assistance, email Contact@achevy.com.
11. How do I exchange an item? +
Send us an email at Contact@achevy.com and include your order number along with the details of the exchange you need.
12. I received a damaged or defective product. +
Email photos of the damaged or defective product to Contact@achevy.com. Our team will review the issue and help arrange the appropriate solution.
13. I received the wrong item. +
Please email us at Contact@achevy.com with your order number and photos of the item you received. Our team will help correct the issue.
Still Need Help?
Our team is here to assist you.
